The Cleveland Clinic, ranked one of America’s top hospitals according to U.S. News & World Report, attracts patients from across the country and from more than 80 nations. In 2009, after a period of continuous expansion, the Clinic was struggling with how to reduce constant staff interruptions from lost patients. Additionally, they needed a way to equip their team of red-coat assistants, to provide consistent wayfinding for patients and visitors across multiple buildings and campuses. Escalating the requirement for a solution, was an increasing need to service a growing multi-lingual population while still maintaining the personal touch critical to Cleveland Clinic’s culture.
Inconsistent wayfinding was impacting the patient experience, distracting staff and increasing support costs.
LogicJunction’s wayfinding software proactively engages patients with navigation, resulting in less staff interruptions and a better patient experience.
The Cleveland Clinic was able to successfully improve patient satisfaction while reducing costs.