The # 1 Tool for Improving Patient Experience Before They Even Step Through the Doors
Imagine this scene. Your client has a child with an appointment scheduled for a 9A.M. surgery at the pediatric center, which is located an hour away from their home. The morning of the surgery arrives. The family is tired, anxious and everyone’s nerves are definitely on edge. They’re running late as they pull into the hospital parking structure. Being so far from home, at a huge hospital they’ve never visited before, the task of finding their way is daunting. First the reception desk and then the correct floor of the hospital especially at this early hour of the morning, becomes a terrifying ordeal. Millions of patients around the globe go through this situation every year.
LogicJunction & Pre-Planning
Fortunately, LogicJunction has introduced new technology to improve the patient experience by making navigation and wayfinding much easier. A simple system that can be scaled to any medical facility makes it possible for your patients to find the correct office or floor without all the hassle and frustration. From the comfort of their own home, they can tap into the navigation system and get all the direction they need. Starting with driving directions to the closest parking lot to the correct entrance, elevator and floor. They are provided step by step walking directions on campus to help them find their way. Don’t all of your patients deserve the best experience possible? With this system, your facility can provide a great patient experience and take some of the stress out of the equation.
For patients who did not plan ahead and need assistance once on site, they can access easy to use kiosks or staff assisted information desks where directions can be printed or sent to their mobile device. Patient confusion and irritation over winding up in the wrong waiting room, as well as lost time due to patients having trouble finding the correct part of the facility, will become a thing of the past as LogicJunction guides them, step-by-step, throughout your facility, directly to the area where they need to be.
In order to encompass your entire patient population, the LogicJunction solution provides four unique and simple methods of locating the correct area of the facility. These four methods are Pre-Planning, Staff Assistance, Self-Service Mobile and Self-Service Kiosks. Your patient satisfaction will improve as patients are allowed to choose the wayfinding options that work best for their personal needs. To learn more visit our How it Works page.