The health care industry is evolving at an exponential rate, and being a health care provider is becoming increasingly challenging. When it comes to large health care institutions, such as hospitals, the ability to provide a positive patient experience has never been in greater demand than it is now. There are many components that play integral roles in improving the patient experience at any hospital. One component that has been neglected in the past is patient navigation — the ability of the patient to easily find their way around the facility. However, this is changing as more health care institutions are gaining a lucid perspicacity of the importance of simplifying the manner in which patients navigate their facility. Software and other tools provided by innovative companies, like LogicJunction, ensure that hospitals are able to improve the customer experience as far as navigation is concerned.
LogicJunction offers wayfinding technology for a number of different health care providers.
The following are four hospitals to follow that use direction-based technology to improve the overall experience for their patients.
1. Marshall Medical Centers
Marshall Medical Centers is a health care provider that has made a long term commitment to improving the overall experience of their facility. While the health care and the quality of staff interaction is immensely important to the process of enhancing the patient experience, the ability to easily and effectively navigate the facility is immensely important as well. Marshall Medical Centers has worked directly with LogicJunction to implement direction-based technology to create an entirely new experience for their patients.
2. Upstate Medical University
The leaders at Upstate Medical University understand the importance of providing a positive experience for their patients. Upstate’s goal was to , simplified the process of navigating the hallways of their complex facility. With a hospital of this size, it is imperative to make sure that patients are able to find their way around the facility in a reasonable amount of time. The direction-based technology offered by LogicJunction has proven to be highly effective here.
3. LAC+USC Medical Center
The LAC+USC Medical Center has been able to use a number of different tools that are a part of the direction-based wayfinding technology offered by LogicJunction, including the ability to save the directions to different areas in PDF form. Additionally, these directions can be included in meetings and calendar invitations, ensuring that all participants will be able to find their way to the meeting. This technology has also proven to be extremely valuable in assisting new employees in finding their way around the facility — improving efficiency.
4. Wilmington VA Medical Center
There’s almost nothing more frustrating than being lost in a hospital. While dealing with an illness or injury, not being able to easily find the way around a medical facility can definitely add to the stress associated with the medical situation. There is already a certain level of anxiety and apprehension associated with the experience of visiting the hospital, and when the inability to find a specific location is factored into the equation, the stress level can climb quickly. The Wilmington VA Medical Center has benefited significantly from the direction-based technology offered by LogicJunction. They have found the interactive capacity of the technology to be quite impressive.
LogicJunction is committed to facilitating the success of medical institutions in their quest to improve their experience, and their comprehensive direction-based technology is helping these health care facilities raise the bar when it comes to simplifying how patients maneuver around their facilities.