Due to its size and complexity, a hospital can be an intimidating environment for patients and visitors alike. This is especially true in larger hospitals, which can be as large as a small town, with thousands of employees and patients in the hallways. In addition, many visitors and patients are already under a great deal of stress due to the reason for their visit. Whether they are seeking out an ill family member or preparing for a potentially life-changing appointment, these individuals can find it quite difficult to focus on the directions to their destination. Fortunately, turn-by-turn guidance techniques can improve the patient experience by making navigation through the hospital setting an easy and stress-free process. For hospital staff, LogicJunction’s turn-by-turn system drastically reduces lost productivity from missed and delayed meetings with patients and other visitors, improving their ability to provide quality health care to their patients.
The Benefits of Real Time Directions
One of the most important features of the turn-by-turn system is that it is a real time process. Low energy Bluetooth beacons and internal sensors keep track of the user at all times. This allows the turn-by-turn system to update its directions should the user make a wrong turn or if other factors, such as corridors or elevators being shut down, make the original path unusable. In this way, visitors can never get lost, as their directions are based on their present location rather than an arbitrary starting point. In addition, this system can ensure that healthcare providers can locate their patients no matter where they are in the hospital.
Using Proximity Based Wayfinding Services
Because the patient’s location will be known at all times, proximity based messaging services can be effectively used to improve the patient experience by context based messaging services. For example, patients can be informed of local services, such as cafeteria and gift shop availability and then, if they desire further directions, can be guided directly to those facilities. In other cases, patients or visitors who are leaving the hospital can be directed to their vehicles or valet services, if the hospital offers them. This allows patients and visitors to be directed to needed services without having to actively request that information, which can save both time and effort on the part of the hospital and patient alike.
Ultimately, LogicJunction’s turn-by-turn navigation system can radically improve the hospital’s ability to offer a high level of convenience to its employees, patients and visitors. Not only does this improve the establishment’s productivity, it can help reduce the stress of patients and visitors who no longer need printed out instructions or have the risk becoming lost on the way to see their healthcare providers or loved ones. Ultimately, this system improves the hospital’s ability to provide an excellent patient experience, while also improving the establishment’s productivity.