Hospital administration staff are concerned with many aspects of patient care. Patient satisfaction is no exception. It is increasingly important, in any service field, to consider the problem with a holistic perspective. Many hospitals are known and well received for their use of innovative technologies. It makes sense to use this technology to help patients find their way through the hospital, just like innovative technologies are used in diagnostic and training equipment. The following paragraphs are summaries of articles that help support the use of innovative technologies in hospitals.
Implementing a 24-hour Visitation Policy
A study, published by the Journal for Healthcare Quality, found that implementing a 24-hour visitation policy in healthcare institutions is beneficial for both patients and hospitals. A patient’s family members and friends play an important, supportive role in the treatment process. Patient satisfaction surveys, conducted after Morristown Medical Center adopted the new visitation policy, suggested that patients feel more content in a hospital with flexible visitation hours. Open visitation also helps to reduce the call volume related to inquiries about a patient’s condition. For a summary of the study, read All-night visiting hours help patients hospital experiences, located on Nurse.com.
Improving Patient Care
Medicare’s new reimbursement model supports the need for innovative solutions. Since 2007, the federal government has made patient satisfaction an increasingly important factor in financial reimbursement for medical services. Many hospitals are struggling to meet the patient satisfaction requirements imposed by federally funded programs. Patient experience could be improved via hospital navigation technology. For more information about the new reimbursement model, read Hundreds of Hospitals Struggle to Improve Patient Satisfaction, located on usnews.com.
Digital Wayfaring: A Cost-effective Option
Even the most organized hospital can become a confusing maze to those who are unfamiliar with the hospital’s layout. When patients and visitors regularly ask staff for directions, the result is lowered staff productivity. A frustrated patient may even decide to receive outpatient procedures from a different medical facility. Digital wayfinding relieves frustration by providing patients with a convenient, effective way to navigate the hospital. For more information about digital wayfaring, read Digital signage: A budget-friendly wayfinding tool, located on digitalsignagetoday.com.
Listen to Your Patients and Improve their Overall Experience
Technology has improved many facets of the medical field. It has been used to train medical specialists, enhance diagnostic procedures, and increase awareness of health-related information. Patient experience is important; it affects the patient’s impression of a hospital and overall satisfaction with the services delivered. Being able to easily traverse the hospital layout is part of that experience. Navigation technology, such as LogicJunction’s, can help patients find their way. For more information about listening to the patient, read Hospitals listening to NH patients, located on unionleader.com.
Adopting a 24-hour visitation policy is possible when utilizing a reliable wayfaring system. This type of system relieves hospital staff of the task of giving directions, thereby increasing staff productivity. Federally-funded programs are using patient satisfaction as an indicator of how effective hospital services are. As such, hospitals should consider using technologies that improve the patient’s experience. LogicJunction offers an effective solution that will allow patients and visitors to find their way through the hospital with ease.