Whether you’re a patient or a visitor, trying to find your way around a large hospital can be disorienting, frustrating and anxiety provoking. Even the best signage, which can often include color cues and landmarks, can be hard to follow. At LogicJunction, we’ve created best-in-class interactive technologies that can solve these problems and give you some additional benefits as well.
All About Wayfinding
Wayfinding is the term used to help people navigate to a specific destination. Customary tools for this process could include directional signs, color-coded wings or units, color-coded arrows on walls and floors, staff guides and landmarks, such as a mural. Unfortunately, many of these systems are not designed with the patient experience in mind. For example, a directional sign to “Gastroenterology” assumes the patient knows the term and its meaning. If the patient has an appointment within the hospital and is delayed by poor navigational aids, it affects the department’s schedule, staff and other patients.
Current System Problems
Even with the best of signage and supporting navigation tools, many patients and family members struggle with finding their way in a hospital. Lack of familiarity with the environment is certainly part of the problem. Another issue is language diversity; multilingual signage may be necessary, and some people also may not be able to read in their own language. Finally, emotions run high when a family member or friend is hospitalized, whether for a joyful occasion like a birth or a traumatic situation like a serious accident. Emotions affect one’s ability to deal with and process information, no matter how clearly presented.
Start the Process Right
A hospital map in the foyer may be a great idea, but the patients can’t take that with them. In a multi- level hospital, a paper map could be the size of a small book. LogicJunction has designed an integrated system that provides patients and visitors with technology that can support them from the parking lot all the way to the patient’s room. The process begins with pre-appointment planning which includes everything from driving directions and parking information to clear guidance through the hallways of the facility. If a patient or visitor needs guidance once inside the hospital, patients can use their mobile device, a self-service kiosk or interact with the staff to easily obtain printed or emailed directions and maps to their specific destinations.
The Self-Service Option
For people who prefer to find their way on their own, or for times when the reception desk is busy or not staffed, LogicJunction can provide detailed directions on self-service kiosks.. These can be located in primary access points, such as the front lobby or the emergency room. The patient can use a touch screen to find and either print or email directions. In order to cover your entire patient population, kiosks offer directions in multiple languages, as well as the ability to connect with your call center so that the patient can interact with a real person. When not in use for directional purposes, the kiosks can also be used to promote services and events, or for patient education.
Directions can also be accessed by those who prefer to receive information on their own mobile device. No app is necessary, and hospital signs can also include QR Codes that the user can scan with a mobile device to find their way.
Wayfinding technology provides a more effective way of interacting and engaging the patients, visitors and staff. Contact LogicJunction to see how we can help you meet your directional needs.