an image of a doctor consulting a patient

You Are Here: How Wayfinding Engages Patients, Visitors and Staff for a Better Experience

Everyone has experienced how difficult it is to find your way around an unfamiliar hospital. The facilities are often huge, spanning multiple buildings, each with several floors, and they may or may not have a consistent design. Wayfinding refers to the information systems that guide people through their environment , and it is attracting a…

an image of the Henry Ford maternity discharge application

Henry Ford Innovation Institute partners with LogicJunction

The Henry Ford Health System’s Innovation Institute has partnered with LogicJunction to enhance the patient experience. Borrowing a page from the health system’s tinkering founder Henry Ford, the institute has set out to enhance patient care and research, training, and commercialization opportunities within the Henry Ford Health System through innovation and creative ideation. The Henry…

an image of a hospital hallway

The difference between getting what you want and getting what you need

Hospitals are a business and the people of the community are their patients. Individuals fly thousands of miles to visit our client, the Cleveland Clinic, who also provides healthcare for the low income residents of Cleveland. Hospitals are working hard to provide better care and improve the patient experience. The nationally implimented HCAHPS survey is rewarding…

a graphic showing happy visitors entering a facility

Articles You Should Read While Considering Ways to Improve the Patient Experience

Hospital administration staff are concerned with many aspects of patient care. Patient satisfaction is no exception. It is increasingly important, in any service field, to consider the problem with a holistic perspective. Many hospitals are known and well received for their use of innovative technologies. It makes sense to use this technology to help patients…