LogicJunction Helps Cleveland Clinic Enhance the Patient Experience

The Cleveland Clinic, ranked one of America’s top hospitals according to U.S. News & World Report, attracts patients from across the country and from more than 80 nations. In 2009, after a period of continuous expansion, the Clinic was struggling with how to reduce constant staff interruptions from lost patients. Additionally they needed a way to enable their team of red-coat assistants provide consistent wayfinding for patients and visitors across multiple buildings and campuses. Escalating the requirement for a solution was an increasing need to service a growing multi-lingual population while still maintaining the personal touch critical to the organization’s culture.

The Cleveland Clinic chose LogicJunction’s digital wayfinding platform to solve these complex issues. LogicJunction worked closely with the Clinic to capture and organize all relevant points of interest (desks, rooms, amenities, services etc.) and digitally map this information onto the institution’s floor plans. The implementation consisted of comprehensive functionality to meet all visitor needs including web-based appointment planning, mobile navigation and access and QR codes. The end result was a comprehensive, scalable wayfinding solution that was able to help the Clinic achieve their goals and create a differentiated patient experience.

LogicJunction is proud to have a strong, and continually growing relationship with the Clinic, and to provide world-class wayfinding solutions to one of the country’s premier hospitals.

About LogicJunction:  Since 2009, LogicJunction has been providing the best-in-class interactive, digital Wayfinding Systems to the health care industry. LogicJunction’s multi-platform solution is designed to help all visitors find their chosen destination with minimal effort via pre-planning tools, self-service kiosks and mobile web, as well as staff assisted services.  Additionally LogicJunction beacon and Wi-Fi based Real Time Location Services (RTLS) offers users live, turn-by-turn navigation as they navigate any facility.

Cleveland Clinic's logo

Problem:

“Inconsistent wayfinding was impacting the patient experience, distracting staff and increasing support cost.”

Solution:

“LogicJunction wayfinding software proactively engaged patients with navigation, resulting in less staff interruptions and a better patient experience.”

Outcome:

“With LogicJunction, the Clinic was able to successfully improve patient satisfaction while reducing cost.”