When discussing interactive wayfinding, patients and visitors are the main focus for healthcare organizations. While the patient experience is key, staff can just as easily get lost and need wayfinding guidance. Leticia Venegas, from LAC+USC Medical Center, fully encompasses how staff leverage interactive wayfinding:
I have to say I think this is an amazing tool. Working in Hospital Administration, I schedule countless meetings, many times with folks coming from off-site. I have saved directions as PDFs to include in meeting/calendar invitations and they are a tremendous help. I also use it for myself, as I just transferred here last March and am still familiarizing myself with the campus. Thanks again, this is AWESOME!
LAC+USC Medical Center is a 600 bed teaching hospital in Los Angeles. It is one of the largest public hospitals and medical training centers in the United States, and the largest single provider of healthcare in Los Angeles County. LAC+USC is one of the busiest public hospitals in the Western United States, with nearly 39,000 inpatients discharged, and one million ambulatory care patient visits each year.
With multiple buildings and parking lots, their visitors and patients were parking in the wrong areas and as a result, walking a long distance to get to the correct building. Furthermore, LAC+USC recently overhauled all interior and exterior signage and changed the numbering system of all rooms. This led to a lot of confusion and as you can imagine, even the staff needed help finding their way.
The LogicJunction Implementation team took all of this information into account during implementation of the digital wayfinding application and designed a menu structure that covered patient and staff locations. Both visitors and hospital staff can access the digital wayfinding application from any kiosk, computer, or mobile device to help find their way.