If you’re one of the many healthcare systems looking to improve engagement, outcomes and organizational performance using a mobile first approach, you’ve likely considered an indoor navigation system and the positive impact it would have on the patient journey.
As you start to research varying technologies and features, be sure to ask some of these questions that we’ve collected from our customers. Just like you’re dedicated to helping your patients get to where they need to be, we’re dedicated to helping you figure out what system is best for you.
Indoor Navigation Questions
- How quickly do you want to implement?
Though all good things do take time, the implementation process with many vendors can be lengthy. It’s important to align deployment timelines with key organizational milestones, such as the construction of new buildings and grand openings. Sharing desired launch dates with vendors at the beginning of the sales process will help them align standard delivery time frames to your objectives or suggest a phased approach to accommodate your requirements. For example, LogicJunction’s five-phased project plan delivers mobile and web-based platforms within 21 weeks after receiving client deliverables, such as CADs, directory data, and user interface designs.
- What infrastructure is in place at your facility?
Indoor navigation systems rely on varying types of technology, many of which require installed hardware. The installation of hardware can be costly and increase the length of the implementation of your system, as well as increase long term maintenance costs. If your organization already has Bluetooth hardware deployed, this may not be a concern. But many companies are looking to consolidate systems, reduce infrastructure and hardware-related costs, in which case, vendors utilizing alternative location-based sources, such as geomagnetic data might a good option. LogicJunction’s mobile app uses a hybrid…that requires 80-85% less hardware.
- What style of maps will be best for your users?
We often get asked if we can brand our maps for our customers. The answer is yes. LogicJunction creates custom digital maps based on building CADS. Some partners will utilize third-party mapping services that automatically render CADS into a digital map template of the customer’s choice, offering very little personalization. The usability of the digital map is a critical component of any indoor navigation system, so it’s also a good idea to understand your potential partner’s design standards and if they have been user tested. Added graphics and 3D layouts often cause confusion for end users, which is why we’ve designed our maps to feel similar to popular navigation apps, like Apple maps, Google maps, and Waze.
- Is full service and support important to you?
Are you embarking on this project with a full team who’s knowledgeable about the topic, or are you new to indoor navigation technology? If it’s the latter, you might want to inquire if prospective partners offer service packages, in addition to standard software support. You’d be surprised how easy it is to maintain data, department changes, and maps with the help of an account service team. Some vendors might not even charge you extra for this service. Many LogicJunction customers solicit our help to keep their system updated, which has worked well for healthcare organizations — and we don’t charge extra for this service.
- Are you able to change the content on your own? Hospitals are busy places and need to be maintained daily. For the times when bathrooms are closed for cleaning or elevators are closed for maintenance, you’ll want to have access to ‘turn off’ those areas with a few clicks. It’s worth asking vendors if they offer client-facing content management tools that you can use to respond to facility changes quickly. With LogicJunction’s technology, customers can make changes to standard data sets, as well as download maps, and view data analytics for the system.
- Do I need to experience the technology first? Yes! With varying core technologies, end-user features, and supported use cases, it will benefit you to visit a few live sites in comparable industries prior to selecting a vendor. Many vendors have installations in public facilities and can provide you with deployment guides so you understand the system specifications including infrastructure, blue dot metrics, use case support, and wi-fi/cellular network bandwidth (if applicable). Using the technology as an end user will provide you clarity in selecting the right vendor for your organization. If you have any concerns, it’s always a good idea to speak with vendor references.
LogicJunction can help you answer these questions, and many others, with confidence. Our turn-key implementations, reliable technology with reduced infrastructure, as well as multiple platforms that support various user preferences have been leading the way and expanding the use of indoor navigation and location-based services in healthcare, and many other industries.
We understand that bringing comfort to the patient journey is important to you. While you want your users to feel at ease during their hospital visit, we want you to feel at ease when implementing an indoor navigation system. If you think of any other questions after you’ve reviewed this article, or just want to chat with us, send us an email at firstname.lastname@example.org.