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Lebanon VA Medical Center Improves Hospital Navigation for Veterans

Lebanon VA Medical Center’s Innovation Network will continue providing interactive wayfinding services to veterans and caregivers of its facilities in Lebanon, Pennsylvania using LogicJunction’s indoor navigation system.

The wayfinding kiosks located in buildings 1, 17, and 18 are a part of VA’s efforts to make the veteran experience more informed, convenient, and enjoyable by providing user-friendly directions across the 843,000 square-foot campus. The 188-bed facility located between Harrisburg and Reading is outfitted to provide primary, specialty, and acute care services to approximately 44,000 veterans per year.

Watch the video to learn more about the wayfinding program at the Lebanon VA Medical Center.

LogicJunction’s wayfinding platform was first piloted in 2017 and received positive feedback from patients and employees. The technology expansion provides interactive walking routes and step-by-step directions across the Lebanon campus using a smartphone or tablet, including the ability to print itineraries with full color maps. The digital display kiosks also promote news, events, and activities happening at Lebanon VA Medical Center.

Veterans and caregivers can access navigation enhanced with rides hare options, such as Lyft and Uber, within appointment reminders sent by VetText or by typing lebanonva.yourdirectroute.com into any web or mobile browser.

The images below detail the seamless wayfinding experience that veteran’s can use when traveling to the Lebanon VA Medical Center campus.

Appointment Notifications

 VEText appointment notifications will include a link to seamless directions.

Driving Directions

Google Maps, Apple Maps, and Waze can be used to access driving directions.

In-Hospital Directions

Step-by-step walking directions guide you to your appointment location.

Rideshare Services

Rideshare options assist Veteran’s with transportation to the medical center.

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